FAQs
What is Stitching Hearts?
Stitching Hearts is a dedicated hub for embroidery enthusiasts, crafters, and small business owners. We offer premium digital embroidery designs, machine digitizing files, In-The-Hoop (ITH) projects, and educational tutorials to help you elevate your craft.
Do you ship physical items or sell digital files?
Most of our products are digital embroidery design files available for instant download. However, if physical handcrafted items are available, it will be clearly mentioned in the product description.
What file formats are included with my download?
To ensure compatibility with almost all embroidery machines, our design downloads usually include the following formats:
PES, DST, EXP, HUS, JEF, VIP, VP3, and XXX.
Will these designs work on my embroidery machine?
Yes! As long as your machine supports one of the standard formats listed above and fits your machine's hoop size, our files will work seamlessly.
What hoop sizes are included?
Hoop sizes vary by design (e.g., 4x4, 5x7, 6x10). Please check the individual product description page for exact dimensions and hoop compatibility before purchasing.
How do I receive my purchase?
Right after completing your payment, you will receive an immediate download link on the order confirmation page. A download link will also be sent directly to your email address.
I didn't receive my download link email. What should I do?
First, please check your Spam/Junk or Promotions folder. If you still cannot find it, please contact us at [Your Support Email] with your order number, and we will send it to you right away.
Can I re-download my files if I lose them?
Absolutely! You can access your purchased files anytime by logging into your account on our website and going to your order history.
Are your embroidery designs tested?
Yes! Every single design is stitch-tested on real embroidery machines before being published to guarantee smooth stitching, correct density, and zero thread breaks.
Can I resize or edit the embroidery designs?
We do not recommend resizing software-generated files, as resizing can compromise stitch density and quality. If you need a custom size, feel free to contact us.
Can I sell items made with your designs?
Yes! You are welcome to sell physical products (like keychains, apparel, totes) made using our designs for personal or small business use. However, re-selling, sharing, or distributing the digital design files themselves is strictly prohibited.